ClientRock Terms of Service
This Terms of Service agreement (the “Agreement”) is between you and 5or7 Software, LLC (“we” or “us”) and governs your use of ClientRock. By indicating your acceptance of the Agreement, you agree to be bound by and comply with its terms. Accordingly, you should review the Agreement thoroughly.
You represent that you have the authority to bind the legal entity on whose behalf you enter into this Agreement. The terms “you” and “your” refer to that legal entity and its parents, subsidiaries, and affiliated entities. If you do not have the authority to enter into this Agreement, or if you do not agree to comply with its terms, you must not indicate your acceptance of the Agreement and may not use ClientRock.
This Agreement commences on the date of your acceptance of its terms and continues until all associated ClientRock subscriptions are cancelled or terminated.
We may revise and update this Agreement from time to time. If you are a registered ClientRock user, we will contact you about substantive changes to this Agreement. Otherwise, you may view the most recent Agreement on the ClientRock website.
License and Conditions of Use
Conditioned on your compliance with this Agreement, we grant to you a limited, non-exclusive, non-transferable license to use ClientRock and all features associated with it. We reserve all rights of ownership in and to ClientRock not expressly granted to you.
You agree that you shall not (i) access or attempt to access any ClientRock account that you are not authorized to access, (ii) modify or attempt to modify ClientRock in any manner or form, (iii) copy, distribute, or create derivative works based on the ClientRock Content (as defined below), (iv) exploit the ClientRock Content in any unauthorized way whatsoever, including but not limited to, by trespass or burdening network capacity, or (v) sublicense, sell, resell, or otherwise convey ClientRock or any elements thereof.
Your violation of any terms of this Agreement may result in automatic termination of the licenses granted hereunder and your right to use ClientRock. We reserve the right at any time to modify or discontinue, temporarily or permanently, ClientRock or any part thereof with or without notice.
You are responsible for all activity occurring under your ClientRock account, including (i) the legality of Client Information (as defined below) and your collection, use, and treatment thereof, and (ii) your compliance with this Agreement. You agree that you will comply with all applicable laws, treaties and regulations in connection with your use of ClientRock and your collection, use, and treatment of Client Information.
Free Trial
You may elect to use ClientRock on a free trial basis prior to purchasing a paid subscription. Your use of ClientRock during the trial period is subject to the terms of this Agreement. If you cancel your ClientRock subscription prior to the expiration of the trial period, you will not be charged any fee.
Subscriptions
Credentials and Modifications
After you purchase your ClientRock subscription, you will be asked to create login credentials (username and password) for all attorneys, assistants, and staff who will use ClientRock. Credentials are unique to each user; sharing of user credentials or use of staff or assistant credentials by an attorney will result in termination of your ClientRock account.
You may modify your ClientRock subscription to add or remove users at any time using the method provided within your account dashboard. Your subscription fee will be adjusted accordingly.
Fees and Payments
Fees for your ClientRock subscription are charged per-attorney and per-intake in the amounts set forth on the ClientRock website and listed in your purchase confirmation email. Per-attorney fees are payable monthly in advance. Per-intake fees are billed monthly in arrears. All fees are billed automatically to your payment method on file. You agree to keep your payment information up to date.
Cancellation and Termination
You may cancel your ClientRock subscription at any time using the cancellation method within your account dashboard. Upon cancellation, we will charge you for per-intake fees accrued as of the cancellation date, minus a pro-rated portion of the per-attorney fees you have paid for the then-current month. Per-intake fees are non-refundable, and any free intake credits you may have at cancellation may not be redeemed for cash or otherwise credited to your account.
We may terminate your ClientRock account and all subscriptions if we have reason to believe your use of ClientRock or Client Information (i) is in violation of any term of this Agreement, or (ii) is in violation of any law or regulation. We may, but are not obligated to, notify you prior to termination of your account.
Client Information
“Client Information” means all information from prospective clients collected through your use of ClientRock, including but not limited to personally identifiable information, information concerning a prospective client’s reason for contacting you, and documents sent by a prospective client and their contents.
ClientRock receives and stores Client Information solely for the purpose of making Client Information available to you. We do not review, use, or interact with Client Information except to provide you with access to the ClientRock services, or as requested by you in writing to address a customer service or technical support issue. Our interaction with and use of Client Information will comply with (i) this Agreement, (ii) our Privacy Policy, and (iii) all applicable laws and regulations.
Client Information will be permanently deleted ninety (90) days following cancellation or termination of your ClientRock account. You may contact us at compliance@clientrock.com with any questions about, or to request removal of, any Client Information.
Intellectual Property Rights
ClientRock Content
Except with respect to Client Information and Firm Content, ClientRock and its content (collectively “ClientRock Content”) is owned by 5or7 Software, LLC and may be protected by copyright, trademark, patent, trade secret, and/or other laws. 5or7 Software, LLC and/or its related companies or licensors own and retain all rights, including the worldwide copyright, in the ClientRock Content solely and exclusively, for the duration of the rights in each country, in all languages, and throughout the universe. You may not use the ClientRock Content in any way whatsoever except as in compliance with this Agreement. You may not modify, rent, lease, loan, sell, distribute, redistribute, or create derivative works based on the ClientRock Content.
CLIENTROCK is a trademark or registered trademark of 5or7 Software, LLC.
Your Content
To the extent you own rights in any content you collect through or upload to ClientRock, including but not limited to Client Information (collectively “Your Content”), you own all such rights. You hereby grant us a non-exclusive royalty-free license to copy, store, and otherwise use Your Content for the purpose of providing you with the ClientRock services pursuant to this Agreement.
Disclaimers
TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, 5OR7 SOFTWARE PROVIDES ALL SERVICES “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. 5OR7 SOFTWARE MAKES ABSOLUTELY NO WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAWS, 5OR7 SOFTWARE DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR OTHER VIOLATIONS OF RIGHTS.
5OR7 SOFTWARE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, CLIENTROCK. YOUR USE OF CLIENTROCK IS SOLELY AT YOUR OWN RISK.
Limitation of Liability
5OR7 SOFTWARE IS NOT RESPONSIBLE FOR ANY PROBLEMS OR TECHNICAL MALFUNCTION OF ANY WEBSITE, NETWORK, COMPUTER SYSTEMS, SERVERS, PROVIDERS, COMPUTER EQUIPMENT, OR SOFTWARE, OR FOR ANY FAILURE DUE TO TECHNICAL PROBLEMS OR TRAFFIC CONGESTION ON THE INTERNET OR COMBINATION THEREOF, INCLUDING ANY INJURY OR DAMAGE TO COMPUTERS OR OTHER DEVICES ON OR THROUGH WHICH CLIENTROCK IS PROVIDED.
5OR7 SOFTWARE, ITS PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, MANAGERS, SHAREHOLDERS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS, WILL NOT BE LIABLE TO YOU FOR LOSS OF DATA, LOST INCOME, LOST PROFItS, ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR CLAIMS OF THIRD PARTIES. THESE LIMITATIONS OF LIABILITY FOR SUCH LOSSES WILL APPLY EVEN IF 5OR7 SOFTWARE HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THEIR POSSIBILITY.
5OR7 SOFTWARE’S AGGREGATE LIABILITY ARISING UNDER OR WITH RESPECT TO YOUR USE OF CLIENTROCK WILL IN NO EVENT EXCEED THE TOTAL FEES PAID BY YOU.
Indemnification
You agree to indemnify, defend, and hold harmless 5or7 Software, LLC and its officers, directors, agents, employees, partners, and licensors, from and against any third-party claims, demands, expenses (including reasonable attorneys’ fees) or liabilities of whatever nature of kind, due to or arising out of (i) your use of ClientRock in violation of this Agreement, (ii) your violation or alleged violation of any law or regulation, or (iii) your violation or alleged violation of the rights of any third party.
General Conditions
This Agreement constitute the entire agreement between you and 5or7 Software, LLC and governs your use of ClientRock, superseding any prior agreements (including, but not limited to, any prior versions of this Agreement). No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. If any part of this Agreement is held invalid or unenforceable, that portion will be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions will remain in full force and effect. Our failure to enforce any right or provisions in this Agreement will not constitute a waiver of that provision or any other provision of this Agreement.